SGP Pools and iShine Cloud
SGP Pools provide an attractive alternative to conventional concrete pools. Constructed aboveground in prefabricated basins, SGPs can be assembled quickly. Furthermore, their water efficiency can save on both energy costs and utility bills; additionally they’re durable and rustproof making them the perfect option for homeowners.
Singapore Pools uses digital signage to further its responsible gaming campaign and educate customers on playing within their means, using PADS4 across their nationwide network of outlets and branches to display event messages, lottery and betting updates as well as realtime gaming data sent via XML from Oracle Cloud Infrastructure (OCI).
Singapore Pools has implemented an e-payment gateway that enables customers to securely deposit and withdraw funds, helping them to play responsibly and limit spending. Furthermore, customer support is available 24/7, ensuring any player concerns can be quickly addressed by Singapore Pools staff. Furthermore, self-exclusion measures are offered.
Singapore Pools’ IT strategy centers on using technology to drive customer value, enhance employee engagement, and foster innovation. One key achievement was the roll-out of PoolzConnect – an Internet Protocol call center with secure payment infrastructure which enabled customers to bet remotely from any location – boosting revenues, improving customer service levels, decreasing illegal betting activity levels and creating an accessible e-payment infrastructure allowing bettors to place bets remotely allowing boosting revenues, improving customer relations as well as creating a safer e-payment infrastructure that enabled increased revenues, improved customer services as well as reduced illegal betting activities while simultaneously creating an e-payment infrastructure which allowed bettors place bets more securely enabling business practices.
Singapore Pools strives to be a “Company for Good”, by using its technology capital and expertise for good causes in the community. In 2018, iShine Cloud was set up as part of this effort; this platform allows other charities to use its IT solutions and services at an affordable cost, so they can focus their mission-related work without distraction from IT solutions or services.
Singapore Pools implemented the iShine Cloud platform to reduce application downtime and manage IT issues more effectively, enabling it to resolve problems within minutes versus hours in the past. Furthermore, this enhanced application quality by decreasing time spent troubleshooting and performance monitoring – improving both its application quality and user experience.
Singapore Pools’ use of iShine Cloud increased operational flexibility and scale. It allowed them to launch new products faster while meeting different customer requirements more efficiently.
Singapore Pools was honored with the National Volunteer and Philanthropy Centre’s Company of Good – 3 Hearts award in 2024, honoring companies that demonstrated outstanding corporate purpose adoption while engaging their staff, partners, and stakeholders on a shared journey to excellence. This highest level of recognition for any company who made significant impacts across society, governance, the environment and economy was first bestowed on Singapore Pools as the first legal lottery operator to do so; additionally they have long supported various social causes through programs and events offered by NVPC in 2024 as long-time partners of NVPC as long-time partners in 2024!